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Cross-industrial market-focussed studies of FEIs include comparisons on customer satisfaction ( Gilbert and Veloutsou, 2006), customer relationship ( Wulf et al., 2001) and customer loyalty ( Martensen et al., 2000). Of those cross-industrial studies that do exist, a majority are market-focussed and relatively few are resource oriented. However, there have been few studies defining the FEI or formulating transferable management knowledge and practices across different sectors of FEIs. Moreover, since market volatility is increasingly evident in global economies and life cycles in many industries are shortening ( Christopher, 2000), FEI boundaries are expanding, which makes them an important category of industry to study. Applying this definition, one can observe that FEIs account for a large proportion of high added-value industries in developed countries, for example, electronics and telecommunications ( Arnold, 1999), semiconductors ( Brown et al., 2000), fast moving consumer goods ( Siemieniuch et al., 1999), pharmaceutical goods ( Narayana et al., 2014), video games ( Broekhuizen et al., 2013), advertising ( Bakhshi and McVittie, 2009) and music ( Caves, 2000).

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The full terms of this licence may be seen at ДЇast evolving industries (FEIs) are industries characterised by high levels of innovation and differentiation ( Humphrey and Schmitz, 2002), high-product/service variety and low-product/service life or replenishment cycles ( Bilgen and GГјnther, 2010) and increasingly sophisticated customers ( Stevenson and Spring, 2007).

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Mame32 vol 10 2015